An online help desk solution makes it easier for your customers to stay connected with you. It helps you to remain in constant touch with them which in turns allows you to respond to all their requests and save a history of all your transactions/interactions with your clients. If you are running a WordPress site, there are multiple solutions to manage your customer support. We have compiled a list to help you to find the:
Best WordPress Helpdesk plugins
A query is a form of asking or questioning about a product or service. Most customers love to ask one thing or two about the products you are offering to them. At the very beginning, it may seem easy to handle those queries. However, as your business starts to grow, you will have to increase your customer support to help these customers with their queries. Besides being expensive, it is also time-consuming.
Heroic Knowledge Base is one of the best knowledge base plugins for WordPress to handle such situations. Once deployed, it will help your customers to find the answer to their common queries in the finger tips. It is packed with tons of features which can make the process very simple yet effective.
Heroic comes with lightning fast AJAX search which helps your customer to get the correct answers within seconds. Your customers can also provide feedback on the article you wrote for them. In that way, you will be able to understand which article is helping your customers and which aren’t. Heroic also comes with integrated built-in analytics to measure how well the knowledge base is performing.
- Reduces costs
- Easy to manage customer queries
- Makes customer happy with instant answers
- No long queue of customer queries in emails
- AJAX based instant answers to the users
- Customers can provide feedback on articles to help you improve
- Integrated analytics to determine how the knowledge base is performing
- Drag and drop content/category ordering
- Article Attachments: You can allow your potential customers to download the file in articles
- Widget enabled: show knowledge base widgets throughout your site
PressApps Knowledgebase Helpdesk
Setting a self-service helpdesk for customers is pretty easy with this plugin from PressApps. PressApps is the number one selling knowledge base plugin in CodeCanyon. With this plugin, you will be able to build a self-service support within minutes. As a result, you will see a drop in customer queries to your email box, resulting in lower costs. Who doesn’t want to save some money, right? It is equipped with lots of excellent features like the live article search, drag & drop article and category recorder, responsive design, article/ category widgets, and a lot more features.
- Drag & drop article/category reorder
- Live article search
- Helps reducing time
- Layout options
- Responsive design
- Helps reducing costs
Sola Support Tickets
This Help Desk & Support Ticket plugin is pretty simple to set up and use. It adds a submit ticket page to your site. You will receive email notifications for new tickets. You would be able to prioritize your support tickets by tagging them as low, high, urgent, critical. For more functionalities some premium Add-ons are available.
Key4ce osTicket Bridge
A remake of the original ‘OSTicket WP Bridge plugin’ OSTicket WP Bridge plugin is a free WordPress helpdesk plugin. It provides
- WPML Support.
- HTML Capable Text Editor.
- Multiple file attachment facilities.
- Integration with WordPress users.
One of the best support plugin for WordPress. This fully responsive plugin integrates with your site theme seamlessly, as it is compatible with almost all the existing themes. Comes with a ticketing system that allows your users to submit tickets from the front-end. Also provides E-mail notifications, custom field, multiple file uploads, etc.
WP Support Plus Responsive Ticket System
Another support plugin, “support plus” allows you to set priority, status, and category for each ticket. It also allows your users to set priority to their tickets. This fast responsive ajax based WordPress helpdesk plugin comes with all the goodies to set up a help desk.
This premium WordPress help desk Plugin ensures effortless ticket reply to your client’s E-mails With world-class mailing efficiency. With advanced Searching and Filtering capability, this plugin integrates seamlessly with most WordPress themes. It saves all your drafts in every 30 seconds, so there is no fear of losing your unfinished ticket. You would also be able to convert ‘a comment on a blog post requesting support’ into a ticket with ease. WPHelpDesk also handles your agent team quite efficiently. It is capable of informing you about agent’s email drafts, or if an agent is already working on a ticket, you are inspecting.
LiveAgent – Live chat & Helpdesk(Free)
This free WordPress helpdesk plugin also works as a live chat support and Knowledge Base and Forum. It is pretty simple to set up. The plugin is multilingual. It supports up to 39 languages.
This industry-leading help support solution can easily be integrated with WordPress via Help Scout Integration for Easy Digital Downloads and WooCommerce Help Scout.
Used by a variety of business sizes, HappyFox offers 30 days free trial for you to check out whether it is worth paying for this premium WordPress help desk plugin. Allows you to transform blog comments into tickets. For better ticket management, it allows all your agents to see the pending and completed tickets.
Provides an embeddable Feedback Pop-up Widget that lets your users provide feedback and search for answers. Allows you to convert blog comment directly into a support ticket. Responsive and looks great across all resolution and mobile devices.
IF you are looking for a theme-based solution
A responsive WordPress Help Desk theme. Support Desk is ideal for setting up a support resource center for your customers.
- Compatible with BBPress.
- Live Ajax search.
- A FAQ page included pointing your user to a one page FAQ section.
- WPML supported and translation ready.
Live Support – Helpdesk Responsive WordPress Theme
Live Chat is a modern WordPress theme which works well for support/knowledge base, live chat and help desk. Comes with all the bells and whistles of a premium product.
- BuddyPress integrated.
- WPML Supported
- 4 Different Homepage Layout for different design.
Another premium solution for providing better customer support, helpguru is responsive across various mobile devices and provides a host of customizability options. Content ordering, live search, article feedback for collecting user feedback, built-in support for attachment are some of the highlighted features of this theme.
We hope our list helps you to find a suitable solution to set up a customer support desk. You could also check out our list of the best live chat solutions for WordPress.